Expected pay for this position is $30.58 - $35.98/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY: In collaboration with leadership and administration, the Patient Centered Care Specialist champions service excellence and recovery throughout the facility. Partners with management and staff to support performance improvement and process management efforts at a microsystems level specific to the Patient Experience. Observes the patient experience environment and behaviors of mission partners and provides real-time support and education. Provides direct feedback to front line Mission Partners and leadership as it relates to the implementation of changes to achieve and sustain patient experience best practices. Assists staff and leadership with communication and integration of improvement efforts. Identifies resistance and barriers to change; addresses issues appropriately to facilitate and sustain improved patient satisfaction outcomes.
REQUIRED QUALIFICATIONS:
Other skills/knowledge:
PREFERRED QUALIFICATIONS:
OSF HealthCare is an Equal Opportunity Employer.