Position Overview

Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently by identifying cross-sell opportunities, making referrals to partnering business lines, executing service requests and transactions. Assume management responsibilities within approved limits in the absence of the Retail Private Banker and Retail Client Experience Manager. Candidates for this role must have strong communication skills, be enthusiastic, technologically savvy, able to recognize sales and deposit growth opportunities and be willing to exceed our clients and prospects expectations in every interaction. They must adopt and live our core principals and display actions reflecting "Clients First" and "One Team" principles daily

Responsibilities

1.

Must learn to deliver service to clients in the manner they want to be treated while demonstrating all required service protocols and best practices.

Effectively learn the most current branch technology and can encourage clients to use the technology offered. Must learn to introduce clients to the available technology and educate them on the ease of usage.

2.

Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products. Identify clients with additional profit potential and develop action plans to expand these relationships.

Actively participate in ongoing training and regular sales meetings.

Understand partner's roles and all products and services PGB offers to help uncover the expressed and unexpressed needs of our client's and prospects.

3.

Proficiently open all products offered such as checking, money market, CDs, IRAs, Netteller, Debit Cards and complete credit card and loan applications.

Process a variety of transactions such as deposits, withdrawals, transfers, loan payment processing, IRAs, CDs, closing and maintenance to accounts to solve the daily needs of our clients.

Provide supervisory overrides and review of transactions in the absence of the Retail Private Banker and Retail Client Experience Manager.

Assists with the daily operation of the branch including reporting, audits, proving the main cash vault, preparing cash for shipments and ordering coin and currency for the branch as needed.

Ensure all work is processed and in proof at days end.

4.

Maintain the confidentiality of the Bank and its clients at all times while providing courteous and efficient client service. Strive to provide exemplary service by anticipating client needs when promoting the banks products and services

Ability to apply critical thinking by using logic and reasoning to identify solutions, conclusions and approaches to problem solving.

5.

Must comply with all internal policies and external regulations. Demonstrate knowledge of policies and procedures with the ability to apply this knowledge in real situations.

Stay current with pertinent banking regulations, including but not limited to Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act, FDIC insurance provisions, etc.

Supervision

Indirect Reports:

Universal Banker I

Qualifications

Qualifications

• High School diploma or GED
• Customer experience in Retail or Hospitality preferred, Banking experience a plus
• Ability to go the extra mile to fulfill a clients' needs
• Values being in-service to others, internally and externally and enjoys working with others to create a productive working environment
• Willing to grow and work in an environment where feedback is willingly given and received
• Proactively takes initiative to improve the customer experience and team efficiency
• Builds strong relationships both internally and externally; ability to interact effectively with all levels throughout the organization
• Possesses intellectual curiosity to learn the Banks' products, procedures and services
• Operates with integrity; demonstrates adaptability, work commitment, and a positive performance in all situations
• Willing to dress and behave in a professional manner
• Ability to read, write and speak English clearly. Fluency in other languages is a plus.

Required

* Maintain customer files

* Notary Public commission

* Assists Branch Management, Community Bankers and Commercial Loan Officers on business calls to existing and potential new clients

Desired

Sitting for prolonged periods

Bending/Standing for prolonged periods

Walking for prolonged periods

Reading small print

Lift up to 25 lbs.

Push/Pull up to 25 lbs.

Filing for prolonged periods

Telephone for prolonged periods

Computer for prolonged periods