The Product Operations team supports the end-to-end product lifecycle from SKU creation and maintenance through eCommerce data management and product launch through the development and automation of business processes.

Responsibilities:

• Create and maintain all SKUs designed by West Elm and Dropship vendors
• Partner with cross-brand teams to execute changes to SKU level data including pricing, costing, descriptions, product hierarchy, fulfillment information, and product attribute flags
• Communicate prioritization of SKU creation and SKU maintenance requests between cross functional teams, and maintain status of open issues
• Lead cross-functional projects, including system upgrades, by having a holistic view of the product lifecycle and merchandising systems
• Recommend changes to business process and reporting to reduce errors and streamline workload of the team
• Serve as operational support to the Merchandising team to help ensure their assortment is accurately managed across all systems
• Partner with Merchandising, Planning, Product Development, Vendors, Production, and Site Operations teams to resolve any website or retail store issues related to SKU data
• Publish weekly and ad hoc reporting on product information data and seasonal product launches
• Serve as subject matter expert and key contact for West Elm systems, SKU creation, and SKU maintenance
• Collaborate with the product operations team with a true problem-solving mentality to reimagine cross-functional processes
• Utilize Excel and QlikSense to ensure integrity of item master data by performing audits and data scrubs to identify and resolve data discrepancies

You...

• Are self-motivated, organized, detail oriented, and know how to prioritize in a fast-paced environment
• Are a true business owner; comfortable with quick decision making and calculated risk taking
• Think innovation is critical in a business environment and supports others in creative thinking
• Love to work collaboratively in a group, you have an innate willingness to dig in and contribute with your team
• Can oversee granular details and big-picture issues and pride yourself on the quality of your work
• Eager to learn, find creative solutions to problems, and assist in training cross-functional partners on new processes

Criteria:

• 2+ years of experience in Supply Chain, Merchandising, or eCommerce Operations
• Comfortable with large sets of data and complex systems landscapes
• Strong critical thinking, time management, project management, and communication skills
• Proficient in Excel and Microsoft Suite
• Business acumen, analytical thinking, and technical skills
• College degree preferred
• This role requires being onsite in the New York office

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We believe in People First

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

The expected starting pay range for this position is $60,000 - $75,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.