Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Train and assist Engineers and Field teams on Lumen fiber test methods and analysis. Collaborate with internal teams on projects, fiber performance, contract specifications, and network recommendations. Partner with senior FQA Engineers internal Architecture and Engineering teams to ensure Lumen's network standards are met. Adhere to Lumen fiber test standards when analyz

Reviews and analyzes RFP, RFQ, and RFIs to respond with compliant, competitive solutions and documents (writes) to those solutions in proposal responses Creates Basis of Estimates (BOEs) for OSP construction projects including labor estimates, material estimates, Other Direct Charges, Travel, etc Directly interfaces with Government customers, vendors, subcontractors, and

Manages floor space, power, and cooling for regionalize network facilities/data centers. Oversees rack space and power implementations at network facilities/data centers. Kicks off space and power projects into engineering and PM groups. Develops/defines plans for the implementation of new plant construction or modifications to existing facilities. Prepares plans and spec

Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts. Broadens and deepens existing customer relationships in order to gain strategic positioning as well as retain existing revenue and at

Supplier Management Collaborate with cross functional and regional teams to identify and evaluate potential suppliers for materials and labor needed for custom networks. Collaborate with Procurement to ensure optimal pricing and ability to operationalize contracted commercials with suppliers. Oversee supplier performance evaluations, tracking key performance metrics such

Deployment Strategy and Standards Define and own end to end model and cross functional organizational deployment standards, processes, and best practices for the National team. Collaborate with cross functional and regional teams to ensure consistent deployment methodologies across regions. Drive efficiency and effectiveness in deployment execution. Responsible for all Ne

Provides thought leadership that is recognized across the company. Continually identifies and implements new opportunities for cost savings, cost avoidance and proactively tracks progress towards these objectives that are critical to the company. Independently prepares and presents advanced business cases, return on investment models, and change management programs to sta

Develops project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Facilitates project tasks through daily communication and weekly team meetings; managing vendors in ordering, shipping, an

Develops project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Facilitates project tasks through daily communication and weekly team meetings; managing vendors in ordering, shipping, an

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Construct and implement customer success plans, driving customer value realization Manage customer metrics , including usage data, health indicators, and renewal dates in alignment with objectives Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates Build value based relations

Reviews and analyzes RECP and RFIs to respond with compliant, competitive solutions and documents (writes) to those solutions in proposal responses Directly interfaces with Government customers, vendors, subcontractors, and other CenturyLink groups Write SOWs, Method of Procedures (MOPs), test and acceptance plans using corporate standards, best commercial practices and c

Must have ServiceNow Development Experience to be considered for position. Assist in building and maintaining internal ServiceNow HR technical documentation, manuals, policies, and processes Support periodic HR releases and platform release upgrades Develop ServiceNow HR integrations and process automation. Configure and maintain ServiceNow HR environment and its associat